Last Updated: 16 July 2026
1. Overview
Rejuva Labs is committed to providing high-quality research products and excellent customer service.
If you experience a problem with your order, please contact us as soon as possible so we can assist.
2. Research Products
Due to the nature of our products, returns cannot normally be accepted once an order has been dispatched, except where required by applicable law.
3. Damaged or Incorrect Orders
If you receive:
- A damaged product
- An incorrect product
- An item missing from your order
Please contact us within 48 hours of delivery.
Where possible, please include:
- Your order number
- Photographs of the product and packaging
- A description of the issue
This will help us investigate and resolve the matter quickly.
4. Faulty Products
If you believe a product is faulty, please contact us before disposing of the item.
We may request photographs or additional information in order to investigate your claim.
5. Refunds
Where a refund is approved, it will be processed using the original payment method wherever possible.
Refund processing times may vary depending on your payment provider.
6. Cancellations
Orders may only be cancelled before they have been dispatched.
Once an order has been shipped, it cannot normally be cancelled.
7. Contact Us
If you have any questions regarding returns or refunds, please contact Rejuva Labs using the Contact page on this website.